Category: Blog

Next Generation 911 (NG911) is here and is vastly superior to the outdated analog 911 service Americans have relied on for so many years.  NG911 is an Internet Protocol (IP)-based digital system. It allows callers to seamlessly send digital media—like photos, videos, real-time texts, and precise location data—to emergency dispatchers, enabling a significantly faster, safer, […]

One of the last vestiges of the copper telecommunications network may soon be history.  We are talking specifically about the Carrier of Last Resort (COLR) obligations voice service providers have been subject to for years and still face today in many states. While the requirements differ slightly from state to state, in general COLA obligations […]

All broadband providers are forced to deal with collecting their broadband deployment data for the FCC and the public, and then potentially facing a confusing and lengthy challenge process to their data submissions.  As the FCC notes:  The Broadband Deployment Accuracy and Technological Availability Act (Broadband DATA Act) requires the Commission to collect granular data from service providers and based upon these data, publish maps depicting fixed broadband […]

Since 1998, the Universal Service Administrative Company (USAC) has been an independent, not-for-profit corporation that operates under the FCC to control and run all of the Universal Service Fund (USF) administrative tasks, including handling billing and collection, disbursement, and additional common functions, in order to increase efficiency and establish clear lines of accountability for the Fund itself.   According to the Commission,   USAC was structured to take into account each support mechanism through divisions that […]

Voice service providers have the ability to stop illegal robocalls by keeping dishonest and fraudulent customers from reaching their networks.  Current FCC rules require an originating voice provider to take “affirmative, effective measures to prevent new and renewing customers from using its network to originate illegal calls, including knowing its customers and exercising due diligence in ensuring that its services are […]

In a Notice of Proposed Rulemaking (NPRM) adopted on March 26, 2026, in Docket 26-52, the FCC turns its attention to the problem of American companies that locate customer service calling centers in foreign countries, often the Philippines.  This has led to a loss of American jobs and a host of other problems, including “language, […]

Reply comments were recently filed in Docket 25-208, the FCC’s Notice of Proposed Rulemaking (Notice) in which it proposes an industry-wide transition to ending incumbent Local Exchange Carrier (ILEC) interconnection obligations by the end of 2028.  The FCC’s goal – eliminate all time division multiplexed (TDM interconnection for voice services and move the industry to […]

The Federal Lifeline program was established in 1985 to ensure that low-income Americans had access to landline telephone service.  Over the years, Lifeline became an integral part of the Universal Service program and eventually expanded to include discounts for broadband service.  The Lifeline program currently provides reimbursement of up to $9.25 per month to providers for discounted qualifying broadband service provided to Lifeline subscribers, including bundled voice and broadband services, […]